Customer Success Manager

Nabis is seeking a Customer Success Manager to join our growing Customer Experience (CX) team in a fully remote capacity. In this role, you will own the post-onboarding journey for a dedicated portfolio of Nabis’ brand and retail partners, ensuring they continuously unlock value from our technology and logistics network. This is a strategic, partner-facing position at the intersection of relationship management, operations, and platform expertise.

As a Customer Success Manager, you will develop and execute tailored success plans for each account, mapping Nabis’ platform capabilities to the partner’s specific business goals. You will drive product adoption post-onboarding by proactively introducing relevant platform features, identifying underutilized tools, and removing barriers to engagement. Regular business reviews and check-ins will be conducted to assess partner health, surface opportunities, and reinforce the value of the Nabis platform.

The ideal candidate brings a proven track record in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment. Strong communication skills, proactive problem-solving abilities, and a genuine ownership of partner outcomes are essential. Experience in the cannabis industry is a plus but not required.

Nabis offers a competitive compensation package, including a base salary starting at $80,000, along with bonus opportunities. Benefits include medical, dental, vision, and 401(k) plans. The role is fully remote, providing flexibility and autonomy to drive your work.

Joining Nabis means becoming part of the fastest-growing cannabis startup in the U.S., backed by Y Combinator and notable investors. and inclusive work environment, passionate about technology and cannabis, and dedicated to empowering the world to discover cannabis through choice, access, and innovation.