Customer Success Manager – Texas
As a Customer Success Manager at Cato Networks, you will serve as a trusted advisor to our top customers throughout their journey, from deployment to renewal. In this role, you will inspire and support customer adoption and expansion, leveraging your customer-facing and technical acumen to lead our customers to success. Cato Networks is a pioneer in converging enterprise networking and security into a centralized, global cloud service, positioning itself as a leader in the rapidly growing SASE market.
Your primary responsibilities will include ensuring the health of assigned accounts, fostering meaningful relationships with key stakeholders within customer organizations, and collaborating closely with Cato's internal teams, including Sales, Customer Success, R&D, and Support Engineering. You will own and orchestrate Cato's post-sales motions, such as conducting quarterly business reviews, assessing product adoption maturity, and managing renewals and upsell opportunities.
The ideal candidate will have over five years of experience in a Customer Success or sales role at a high-growth SaaS software or technology vendor. Experience with networking or security software solutions is essential. Excellent customer communication and presentation skills are required, along with the ability to effectively listen and understand customer needs, even when not explicitly articulated. The role demands strong organizational skills, problem-solving abilities, and comfort working within a geographically distributed team in a fast-paced environment. Candidates must be located in the Dallas-Fort Worth, Houston, or Austin areas and be willing to travel up to 25% of the time.
Cato Networks offers a competitive salary and comprehensive benefits package, including health, vision, and dental insurance, a 401(k) plan, stock options, Health Savings and Flexible Spending Accounts, flexible time-off policies, paid parental leave, and disability benefits. This is an opportunity to join a company on a fast track to becoming a worldwide market leader in cloud networking and security.
Joining Cato Networks means becoming part of a team of veteran technology and security experts dedicated to simplifying complex problems. The company fosters a culture of curiosity, creativity, and empathy, encouraging employees to truly understand customer needs and find sustainable solutions. With the SASE market expected to reach $28.5 billion by 2028, Cato Networks offers significant growth opportunities for its employees.