Customer Success Manager, Vietnam

Appier is seeking a Customer Success Manager to lead its enterprise solutions business in Ho Chi Minh City, Vietnam. This role involves acting as a strategic partner to clients, bridging the gap between complex technical capabilities and real-world business outcomes. The position starts as a 3-month contractor role, with the potential for permanent employment based on performance.

Key responsibilities include managing relationships with key stakeholders across enterprise hierarchies, driving product integration aligned with client KPIs, and mapping the customer journey to ensure seamless onboarding and continuous value delivery. The role also involves maintaining high retention rates, identifying opportunities for upselling and cross-selling, troubleshooting technical challenges, and collaborating with internal teams to provide a unified client experience.

Candidates should have at least 3 years of experience in Customer Success or Account Management within a high-growth software or AI environment, a solid understanding of the digital marketing ecosystem, and the ability to translate data into actionable insights. Proficiency in discussing technical concepts with both technical and marketing teams is essential. Fluency in Vietnamese and English is required to support Southeast Asian customers.

Appier offers a dynamic work environment with opportunities for professional growth. The company values customer centricity, innovation, and execution excellence, fostering a culture that supports both personal and team development.