Customer Support Specialist

As a Customer Support Specialist at InfoTrack US, you will be the primary point of contact for clients, ensuring they receive exceptional support and maximize the value of our legal technology solutions. This role is integral to our commitment to delivering outstanding customer experiences and maintaining strong client relationships.

Your daily responsibilities will include addressing client inquiries via phone, email, and chat, troubleshooting software issues, and guiding users through our products' features. You'll also be responsible for maintaining accurate records of client interactions, escalating complex issues to appropriate departments, and contributing to the continuous improvement of our support processes.

We are seeking candidates with a minimum of two years of customer support experience, preferably in a software or legal services environment. Proficiency in Microsoft Office products and familiarity with CRM systems like Salesforce or Zendesk are highly desirable. Strong communication skills, both written and verbal, are essential, along with a passion for technology and helping others.

InfoTrack US offers a comprehensive benefits package, including a 401(k) match, medical, dental, and vision insurance, employer-funded disability and life insurance, 20 days of paid time off, 11 paid holidays, and additional "Be Me Time" for mental health and volunteering. We also provide a matching gift program and a monthly internet stipend for remote employees.

Our company culture emphasizes innovation, collaboration, and professional growth. We are committed to fostering a supportive environment where employees can thrive and advance their careers. Joining InfoTrack US means becoming part of a team dedicated to transforming the legal industry through cutting-edge technology and exceptional service.