Data Scientist - LLM
We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
- Quality: conversations that feel authentic and on-brand.
- Experience: effortless shopping from chat to checkout.
- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
ABOUT THE TEAM
You’ll join the Conversational AI team at Gorgias, focused on building AI Agents that automate customer support for e-commerce merchants at scale. Today, our AI handles over 1.5M automated interactions per month, and growing fast.
The team is cross-functional, bringing together Software Engineers, AI Engineers, Product Managers, and Designers to build reliable, production-grade AI systems.
We are evolving from a hands-on, iteration-heavy team into a platform-oriented team. Over the next 6–12 months, our goal is to build internal tooling that enables other Gorgias teams to develop and deploy AI agents independently.
WHAT YOU WILL DO
Role Overview: As a Data Scientist focused on LLM at Gorgias, you will play a crucial role in developing, refining, and enabling our AI Agent, designed to automatically address and resolve shopper requests for our merchant clients. Beyond prompt engineering, you'll be instrumenta...