Senior Front End Engineer

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

- Quality: conversations that feel authentic and on-brand.

- Experience: effortless shopping from chat to checkout.

- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

THE TEAMS YOU COULD BE JOINING

Realtime Communication Team Powers the core ticket processing pipeline underpinning Gorgias's helpdesk, owns real-time event fanout to internal applications (including our AI Agent) and third-party integrations. The team also maintains and develops voice and SMS channels.
Messaging Team Owns the core asynchronous messaging infrastructure within Gorgias, enabling agents to manage customer conversations across email, chat, and social channels, it's both the gateway and proxy between Gorgias and the outside world.
Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform.

In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets.

Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling,...