Director of Client Success

Counsel Health is seeking a high-caliber, strategic Director of Client Success to serve as the primary architect of our post-sales engine. This is a foundational "0-to-1" leadership role designed for someone who thrives at the intersection of complex enterprise account management and internal operational builds.

You will manage our largest, most complex healthcare clients—navigating multi-stakeholder ecosystems that include clinical, technical, legal, and executive teams. You won't just be managing relationships; you’ll be building the reporting functions, SOPs, and expansion strategies that define how Counsel Health scales its commercial footprint.

You will own

- The Client Lifecycle: From post-sales handoff to renewal and expansion, you are the face of Counsel Health for our most massive enterprise partners.

- The CS Infrastructure: Building the "source of truth" for client health—selecting tools, creating reporting dashboards, and moving our processes from manual decks to scalable systems.

- The Expansion Engine: Identifying opportunities to deepen our footprint (e.g., chronic condition modules) and driving net-new leads through your existing client networks.

What you’ll do

- Strategic Account Management: Manage day-to-day operations for complex, multi-stakeholder clients across clinical, technical, legal and executive teams. You will ensure high satisfaction, clinical alignment, and contract renewals.

- Reporting & Analytics: Build out our client reporting function from scratch. You’ll partner with Product, Engineering, and Clinical teams to create automated dashboards and high-level decks for executive reviews.

- Sales Partnership: Support the go-to-market strategy by contributing to pricing discussions and sales enablement. You'll use your existing network to gain intros to high-level execs at potential partner organizations.

- Cross-Functional Advocacy: Serve as the "Voice of the Client" internally, partnering with our Clinical Reporting l...