Director of Customer Experience (Hybrid)

Hi, Future Homie!

At Homebase, we’ve removed the "Hidden Tax" of small business ownership for millions, making hourly workforce management simple and stress-free. Our platform eliminates complexity, wasted time, unnecessary costs, and, most importantly, removes needless anxiety. No more pain and crisis with shift swaps and call-outs! Imagine payroll without the math! No need to fear the constantly changing labor laws. We act as their compliance shield, securing their important documentation and letting business owners focus on what matters most: their business and their people.

We have the privilege of serving over 3.8 million people, logging 275 million shifts and over 60 million messages on our platform. While we are proud to support eight James Beard Award-winning restaurants in 2026, we are equally honored to serve a local non-profit farm in rural Texas, a landscape company launched by childhood friends, and a bakery founded by the dream of an 80-year-old grandmother. One Customer, One Story at a time.

And the most exciting chapter is just beginning. With AI, we’re building a better, more human experience—one that empowers both employers and workers to thrive together.

📍Your Impact Starts Here

As we experience unprecedented growth, we’re searching for a Director of Customer Experience to lead our global experience teams. This isn’t your typical support role. You won’t be managing call center metrics or enforcing scripts—you’ll be running a multi-million-dollar operation, shaping strategy, and delivering outcomes that truly make a difference in the lives of many.

You Should Apply If You:

- Have a passion for working for and serving small businesses

- Proven record in building exceptional teams

- Strong experience in coaching to performance metrics, business outcomes, and customer experience

- Prior sales experience as an individual and a leader

- Are excited to attract, recruit, develop, and retain world-class talent

- Feel a deep sense of ow...