Senior Manager of Payroll Experience (Hybrid)

Hi, Future Homie!

At Homebase, we’ve removed the "Hidden Tax" of small business ownership for millions, making hourly workforce management simple and stress-free. Our platform eliminates complexity, wasted time, unnecessary costs, and, most importantly, removes needless anxiety. No more pain and crisis with shift swaps and call-outs! Imagine payroll without the math! No need to fear the constantly changing labor laws. We act as their compliance shield, securing their important documentation and letting business owners focus on what matters most: their business and their people.

 

We have the privilege of serving over 3.8 million people, logging 275 million shifts and over 60 million messages on our platform. While we are proud to support eight James Beard Award-winning restaurants in 2026, we are equally honored to serve a local non-profit farm in rural Texas, a landscape company launched by childhood friends, and a bakery founded by the dream of an 80-year-old grandmother. One Customer, One Story at a time.

 

And the most exciting chapter is just beginning. With AI, we’re building a better, more human experience—one that empowers both employers and workers to thrive together.

 📍Your Impact Starts Here

We’re looking for a Senior Manager of Payroll Experience to lead the Payroll Care Team — our Tier 1 Payroll Support, Tier 2 Advanced Payroll Support, and Tax Operations functions — and serve as the senior payroll voice inside Homebase.

This role is unique. The Payroll Care Team is expected to have deep expertise in the Homebase Payroll product and in payroll mechanics generally, while also maintaining fluency across our broader product lines — because we recruit primarily from the Core Experience Support team. You’ll own the path that turns strong generalists into payroll specialists, and you’ll set the bar for what “great” looks like.

This is also a builder’s seat. You’ll have real agency to shape the training curriculum, the AI-powered support stack, an...