Director of Launch
Metropolis is seeking a Director of Launch to lead the end-to-end project management and successful deployment of all commercial launches across the company. This strategic leader will oversee a diverse portfolio spanning office, healthcare, residential, and stadium verticals, ensuring each launch is executed on time and aligns with revenue, operational, and client success goals. Reporting to senior leadership, the Director will act as the bridge between strategy and execution, managing a team of Launch Managers and Associates while collaborating closely with Sales, Operations, Product, and Finance to standardize execution and mitigate risks in high-growth profiles.
Key responsibilities include leading the execution of all commercial launches, ensuring readiness across all workstreams from contract through post-launch stabilization. The Director will align launch execution with commercial goals, including revenue ramp, pricing activation, compliance, and consumer adoption. Additionally, they will manage, mentor, and develop Launch Managers and Associates by establishing clear accountability and performance expectations. Maintaining full visibility into in-flight and upcoming launches to proactively identify risks and remove blockers is also essential. Serving as a senior point of contact for key clients and internal stakeholders during high-priority or complex launches, identifying inefficiencies, and implementing scalable solutions to improve the speed, consistency, and quality of deployments are critical aspects of the role. The Director will deliver regular reporting on launch readiness, revenue performance, and portfolio health to inform strategy and decision-making, translate organizational priorities into scalable, repeatable processes that de-risk launches and ensure configuration accuracy, and drive operational excellence and customer experience across high-growth profiles, including national accounts and strategic partnerships.
The ideal candidate will demonstrate extensive experience in end-to-end project management and deployment within a commercial or operations environment. They should have a proven track record of leading diverse teams and managing and developing direct reports. Experience executing complex launches across multiple verticals such as healthcare, residential, and stadium environments is essential. Effective communication skills as a senior point of contact for high-priority clients and internal stakeholders are required. The candidate should possess strong analytical skills to deliver reporting on revenue performance and portfolio health, the ability to architect scalable processes that translate strategy into execution, and a focus on driving results aligned with revenue capture and consumer adoption goals. Navigating high-growth environments with a focus on operational excellence and customer experience is also important.
The anticipated base salary for this position is $140,000.00 USD to $165,000.00 USD annually. The actual base salary offered is determined by various factors, including the applicant's qualifications, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more.
When you join Metropolis, you'll become part of a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. The company aims to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as the organization grows.