Engagement Manager II

The Engagement Manager II role at Braze is a pivotal position within the AI Expert Services team, focusing on the deployment and expansion of OfferFit by Braze use cases. This role requires a blend of technical expertise and client management skills to drive successful AI implementations across various industries.

Key responsibilities include leading the AI deployment lifecycle from initial use case design to final user acceptance testing, facilitating technical workshops to align on objectives and integration architecture, managing client relationships to ensure project success, driving process improvements by refining deployment playbooks, and influencing the product roadmap to meet evolving customer needs.

Candidates should possess 5-7 years of experience in project management, consulting, or professional services, with a bachelor's degree in a technical field; advanced degrees such as an MBA or MS are preferred. Essential skills include strong project leadership, strategic client partnership, hands-on technical experience, and an entrepreneurial mindset.

Braze offers competitive compensation, including equity grants, comprehensive benefits covering medical, dental, vision, life, and disability, flexible paid time off, retirement and employee stock purchase plans, family services with fertility benefits and equal paid parental leave, professional development opportunities, and a collaborative, transparent, and fun culture recognized as a Great Place to Work®.

Braze fosters a culture of high standards, teamwork, and work-life harmony, encouraging autonomy, accountability, and openness to new perspectives. The company supports continuous learning and offers opportunities to engage with diverse passions, providing a vibrant environment for professional growth.