Enterprise Customer Success Manager
The Enterprise Customer Success Manager at Canonical plays a pivotal role in fostering strong relationships with enterprise clients, ensuring their successful adoption and satisfaction with Canonical's open-source products and services. Operating within a globally distributed team, this position is integral to Canonical's mission of delivering exceptional customer experiences and driving the growth of its enterprise solutions.
Key responsibilities include onboarding new customers, introducing them to Canonical's diverse product portfolio—such as Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and various data applications—and guiding them through support processes. The role involves coordinating complex projects with developers, IT managers, and decision-makers across various industries, collaborating with Sales, Field Engineering, and Support teams to develop and execute engagement plans that align with customer objectives. Managing a portfolio of customers within a specific geographic region, the manager identifies growth opportunities and addresses renewal risks in coordination with the Sales team.
Candidates should possess a minimum of five years of experience in IT-related roles, with exposure to areas such as Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Excellent presentation skills are essential, along with the ability to navigate complex software discussions. Experience in building and refining internal processes while ensuring timely project delivery is highly valued. A collaborative mindset is crucial, as the role requires effective interaction with various departments and stakeholders. Proficiency in agile methodologies is also desirable.
Canonical offers a distributed work environment with biannual in-person team sprints, a personal learning and development budget of USD 2,000 per year, annual compensation reviews, recognition rewards, annual holiday leave, maternity and paternity leave, a Team Member Assistance Program, and opportunities to travel to new locations to meet colleagues.
Joining Canonical means becoming part of a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, one of the most significant open-source projects and a platform for AI, IoT, and the cloud, Canonical is dedicated to innovation and excellence. The company fosters a workplace free from discrimination, valuing diversity of experience, perspectives, and background to create better work environments and products.