Enterprise Customer Success Manager
Incode is a leading provider of AI-powered identity verification solutions, serving industries such as finance, government, retail, hospitality, and gaming. The company is seeking an Enterprise Customer Success Manager to act as a strategic interface between clients and internal teams, ensuring successful implementation and ongoing support of Incode's identity verification platform.
In this role, the Enterprise Customer Success Manager will oversee all stages of the customer relationship, including implementation, relationship building, insight presentations, and issue and risk management. They will provide expert knowledge and support through a consultative approach, collaborate with the Customer Success team to deliver exceptional service, and engage with Solution Engineers and other internal teams to guide customers through implementations and into the production phase. Additionally, the manager will develop processes to accurately scope enterprise customer requirements and build methodologies that deliver continuous results.
Ideal candidates should have experience in a consulting firm leading customer projects, with demonstrated analytical and problem-solving skills. An MBA or relevant Master's degree in business, technology, or engineering is highly preferred. Previous Customer Success experience in an enterprise and/or SaaS environment is a plus, along with strong project/program management skills and technical acumen to effectively articulate enterprise capabilities and offerings. Excellent communication skills, the ability to distill complex issues, and a client-obsessed mindset are essential.
While specific compensation details are not provided, Incode offers a dynamic and rapidly evolving work environment, providing opportunities for professional growth and the chance to work with a diverse global team. Employees are encouraged to take ownership and contribute to the company's mission of reimagining trust through innovative identity solutions.
Incode is a Series B unicorn valued at $1.25 billion, serving clients such as Citi, AirBnB, Block, Chime, Sixt, and TikTok. The company has been recognized as a leader in the Gartner® Magic Quadrant™ for Identity Verification. Joining Incode means becoming part of a forward-thinking organization committed to transforming digital identity verification and fostering a culture of trust and innovation.