IT Support Engineer
Incode Technologies is seeking an experienced IT Support Engineer to join their Mexico City office. As a Series B unicorn valued at $2 billion, Incode specializes in biometric identity verification and authentication, serving clients such as Citi, Airbnb, Block, Chime, Sixt, and TikTok. The company is rapidly scaling and offers a dynamic environment for professionals passionate about identity security.
In this role, the IT Support Engineer will serve as the primary onsite contact for escalated Level 2 issues, addressing complex challenges related to identity systems, devices, Microsoft 365, collaboration tools, networking, and office technology. Responsibilities include managing user accounts and access policies through Okta, overseeing device management for Mac and Windows platforms using Iru (Kandji) and Intune, and administering Microsoft 365 and Exchange Online services. The engineer will also work on automation and process improvement projects to enhance onboarding, access requests, asset tracking, and ticket routing, aiming to reduce manual tasks and improve employee experience.
Candidates should have over five years of experience in IT Support or related fields, including Level 2–3 support, with a strong ability to work onsite in Mexico City. Proficiency in Okta administration, including SSO, MFA, lifecycle management, groups, and policies, is essential. Experience with Iru (Kandji) and Microsoft Intune for macOS and Windows device management, as well as administration and troubleshooting of Microsoft 365 and Exchange Online services, is required. Additional qualifications include experience with ticketing systems, office technology and networking, vendor management, and proficiency in tools such as Slack, Zoom, Notion, macOS, and Windows. Fluency in both English and Spanish is necessary.
Incode offers flexible working hours and an open vacation policy, promoting a healthy work-life balance. Employees are encouraged to operate with ownership and autonomy, contributing to the company's rapid growth and global impact. The company culture emphasizes high performance, freedom and responsibility, continuous feedback, and professional development opportunities. Joining Incode provides the chance to be part of a leading identity solutions provider, shaping how billions of people prove their identity safely and ethically.
This position is based in Mexico City, Mexico, and requires onsite presence.