Full-Stack Engineer - Backend focus

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

- Quality: conversations that feel authentic and on-brand.

- Experience: effortless shopping from chat to checkout.

- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

ABOUT THE TEAM

Join the AI Agent team, a core pillar of Gorgias’s vision to become the leading conversational platform in e-commerce. Our AI-driven solutions power millions of support and sales conversations every day, delivering exceptional experiences and driving tangible revenue growth for brands around the globe. Your work will directly influence how shoppers discover products, receive timely support, and make purchase decisions—24/7.

As a Software Engineer, you will design, build, and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture, performance, and observability strategy to ensure our systems remain scalable, reliable, and fast.

WHAT YOU’LL DO

- Architect and evolve our AI agent platform, ensuring scalability, resilience, and high availability.

- Design and implement monitoring & observability strategies, using tools...