Grupo QuintoAndar | Analista de Operações (CX) - Exclusiva PCD
The Analista de Operações (CX) - Exclusiva PCD position at Grupo QuintoAndar is dedicated to professionals with disabilities and focuses on ensuring a superior customer experience within the company’s rental platform operations. The role is part of the Customer Experience (CX) team, which is committed to delivering efficient and proactive support to both property owners and tenants. Grupo QuintoAndar is a leading Brazilian proptech company that leverages technology to transform the real estate market, making renting and managing properties simpler and more transparent.
Day-to-day responsibilities involve managing customer inquiries, resolving operational bottlenecks, and processing requests related to property rentals. The analyst will monitor service quality, address client issues through various channels, and ensure quick and accurate solutions. Working closely with different internal teams, the role helps optimize procedures, contributing to the continuous improvement of the customer journey.
Candidates should have prior experience in customer service or operations, ideally within a technology-driven environment. Essential skills include attention to detail, problem-solving abilities, and effective communication in both written and verbal forms. Familiarity with digital tools and platforms, as well as a proactive attitude toward learning and adapting to new processes, is highly valued. Proficiency in Portuguese is required, and a bachelor’s degree or equivalent experience may be preferred.
Grupo QuintoAndar offers competitive compensation packages, health and wellness benefits, flexible work arrangements, and opportunities for career growth in a dynamic industry. Employees have access to a supportive and inclusive environment, with specific support programs and accommodations for professionals with disabilities.
The company fosters a culture of innovation, collaboration, and respect for diversity. Team members are encouraged to take ownership of their projects, participate in training, and contribute to Grupo QuintoAndar's mission to revolutionize real estate in Brazil, making it a highly attractive workplace for ambitious professionals.