Head of Implementations

ABOUT CAMPFIRE

Campfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model.

THE ROLE

We're looking for a Head of Implementations to own and scale our customer onboarding function. You'll lead a team of Implementation Managers, own the methodology that gets customers live on Campfire quickly, and serve as the connective tissue between Sales, Product, and Customer Success.

WHAT YOU'LL OWN

Team Leadership

- Hire, develop, and retain a team of Implementation Managers across a range of experience levels

- Set performance standards, run structured 1:1s, and create clear career paths within the implementation function

- Build a culture of accountability and continuous improvement on your team

Implementation Excellence

- Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success

- Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale

- Drive down time-to-value without sacrificing quality or customer experience

Cross-Functional Collaboration

- Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close

- Create a tight feedback loop with Product and Engineering — surface patterns from the field that should inform the roadmap

- Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention

Metrics & Operations

- Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization

- Identify bottlenecks, iterate on process, and report on imp...