Head of Member Relations - New York

The Head of Member Relations at Soho House New York is responsible for overseeing the membership team and ensuring a high-quality experience for all members. This role involves managing member engagement, retention, and satisfaction within the vibrant and dynamic environment of Soho House, a global network of private members' clubs catering to the creative community.

Key responsibilities include developing and implementing strategies to enhance member engagement, overseeing the membership application process, and maintaining strong relationships with existing members. The Head of Member Relations will also coordinate with various departments to organize member events and ensure that the club's offerings align with members' interests and expectations.

The ideal candidate will have extensive experience in membership management or a related field, with a proven track record of leading teams and delivering exceptional customer service. Strong interpersonal and communication skills are essential, along with the ability to develop and execute strategies that drive member satisfaction and retention.

Soho House offers a comprehensive benefits package, including health insurance, paid time off, and access to the company's global network of clubs. Employees are encouraged to take advantage of professional development opportunities and enjoy a collaborative and inclusive work environment.

Joining Soho House means becoming part of a creative and dynamic team dedicated to providing unique experiences for its members. The company values diversity and innovation, offering ample opportunities for growth and advancement within the organization.