Manager, Client Services
The Manager, Client Services role at SRS Acquiom involves overseeing daily workflows and processes within the Client Services team, ensuring accurate information is provided to shareholders, Virtual Data Room users, and team members. This position is fully remote and available to candidates in the Netherlands or the United Kingdom.
Key responsibilities include assisting in building out the European Client Service team structure for M&A and VDR, hiring and training Client Service Liaison team members, handling M&A and VDR inquiries via phone and email, effectively managing escalated issues, and improving existing processes in partnership with the Senior Director of Client Services. The role also involves maintaining department training materials and interpreting complex Excel spreadsheets to provide accurate responses to shareholder questions.
Required qualifications include a bachelor's degree in business or a related field, 5-7 years of customer service experience in financial technology or financial services, including at least 1 year in a supervisory or managerial role. Candidates should have advanced knowledge of Microsoft Office Suite, experience with CRM systems like NetSuite, and fluency in English. Additional language skills in Dutch, German, or Spanish are a plus.
The salary range for this position is between £68,000 and £80,000 GBP, or €85,000 and €95,000 EUR, depending on experience level. Benefits include day-one coverage for medical, dental, and vision plans, a 401(k) with a 4% company match, discretionary time off, employer-paid life insurance, employee assistance programs, discounted pet insurance, a fitness credit, and pre-tax plans for dependent care, transportation, and flexible spending.
SRS Acquiom is committed to building careers and offers opportunities for internal mobility, learning, and growth. The company fosters a culture that supports career development and innovation, making it an attractive place for professionals seeking to advance their careers in a dynamic environment.