Manager, Customer Onboarding (Fluent in English)

The Manager, Customer Onboarding at KnowBe4 will lead and oversee the Onboarding Consulting team in São Paulo, Brazil. This role is responsible for managing a high-performing team that ensures seamless customer onboarding, technical excellence, and enables customers to achieve their desired outcomes with the KnowBe4 platform. The Manager will collaborate closely with Global Customer Services leadership and key internal stakeholders, including Sales, Customer Success Managers, Customer Support, Product, and Engineering, to continuously optimize the customer onboarding process and experience, accelerating time to first value and driving long-term success.