Manager, Customer Success

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 275+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win. 🔥🔥🔥

📝 Role Objectives

- Guide, inspire, and lead a team of 10 Client Success Managers.

- Guide your CSM team to deliver the highest level of customer service, partnering with Property Managers to exceed goals and deliver an unforgettable customer experience.

- Collaborate with senior leadership to establish clear retention goals and milestones for the CSM team while providing clear direction, mentoring, and leadership for your team.

⭐ Key Competencies

Leadership and Team Management

- Work with your CSM team to establish clearly defined goals, KPIs and development plans

- Work with enablement team to create ongoing training programs to drive education, product knowledge and product updates

Performance Management

- Help the team set achievable targets; continuously review KPIs with team

- Conduct biannual performance reviews; provide constructive feedback through weekly one on ones

Customer-Centric Approach

- Guide CSM team to ensure customer centricity during every customer touch

- Guide CSM team on upleveling account management and customer Impact Reviews...