Manager, IT Infrastructure
The Manager, IT Infrastructure at Verra Mobility is responsible for overseeing and ensuring the efficient operation of the company's IT infrastructure and services across Europe. This role involves managing the IT staff who monitor, diagnose, and optimize network and system performance, as well as leading cloud infrastructure initiatives. Reporting to the Vice President of IT Infrastructure, the position collaborates closely with local client support and corporate IT teams to drive business and client satisfaction.
Key responsibilities include leading the delivery of services and support for regional client infrastructure, designing and implementing support models for European client geography, and acting as the Service Delivery Manager for Client Infrastructure in the EU. The role also involves working with cross-functional teams to define business and client infrastructure requirements, ensuring efficient utilization of IT resources, developing key performance indicators and metrics, and implementing functional policies and procedures.
The ideal candidate should have over five years of client services support experience, supporting large-scale client implementations at multiple sites, and over five years of IT service management experience in medium to large IT operations settings. A university degree in business, computer science, or information systems is preferred, along with industry certifications such as PMP, Prince2, Cisco, VMware, EMC, HPE Aruba, CISSP, CISA, or CIPM. The role requires the ability to travel 25% to 50% to support client locations and the right to work in the EU. Fluency in English and excellent communication skills are essential.
Verra Mobility offers a dynamic work environment with opportunities for professional growth and development. The company values high performance, integrity, and collaboration, fostering an engaging work environment where employees are recognized and developed. This role provides the chance to work with a global leader in smart mobility, contributing to technology-driven solutions that make transportation safer and more convenient worldwide.