Mass Account Manager*in – Stuttgart (DE)
Wolt is seeking a Mass Account Manager to join our dynamic team in Stuttgart, Germany. As a key member of our Mass Account Management team, you will be responsible for overseeing a large portfolio of restaurant partners, enhancing their operational performance, and driving the adoption of our commercial tools. This role offers the opportunity to contribute significantly to the growth and success of our partners within a rapidly expanding tech company.
In this position, you will monitor and improve key performance indicators such as availability, activity rate, rejection rate, and churn. Your day-to-day responsibilities will include designing and executing campaigns to increase the use of Ads, Deals, and Promotions, developing automation tools and dashboards for internal teams, and collaborating with cross-functional teams to resolve issues and escalate blockers. Additionally, you will share best practices and mentor associates to foster a culture of continuous improvement.
The ideal candidate will have over three years of experience in account management, partner operations, or comparable growth roles. Fluency in German and English is essential, along with strong analytical abilities and a process optimization mindset. Experience in managing performance metrics and implementing initiatives at scale is required, as well as excellent communication and stakeholder management skills. A Bachelor’s or Master’s degree in Business, Analytics, or a related field is preferred.
Wolt offers a dynamic work environment with a startup mentality, providing the opportunity to make a significant impact on the growth and success of our restaurant partners. We foster a supportive and inclusive team culture that encourages innovation and continuous improvement. Employees benefit from flexible working hours, 30 days of paid vacation, discounts on Wolt orders, free beverages and snacks in the office, and a subsidy for Urban Sports Club membership.
Joining Wolt means becoming part of a fast-growing tech company with numerous career opportunities. We are committed to providing personal and professional development in a global environment, empowering our employees to excel in their careers.