Metro Service Manager

The Metro Service Manager at HopSkipDrive is a pivotal role designed to ensure exceptional, proactive support for clients throughout the operational lifecycle. This position serves as the primary point of contact for assigned clients, bridging the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and enhance the client experience. The role requires a proactive and strategic customer success professional who excels at building strong client relationships, solving complex challenges, and driving measurable results.