Middle Customer Support Specialist
GR8 Tech is seeking a Middle Customer Support Specialist to join our dynamic team. As a leading B2B provider of iGaming solutions, we empower operators to grow, lead, and win by delivering high-impact, full-cycle tech solutions designed to scale. Our platform powers millions of active players and drives real business growth. With over 1,000 talented professionals on board, we don't just build tech—we build success stories for iGaming operators worldwide.
In this role, you will be responsible for reproducing, analyzing, and evaluating client requests to resolve or escalate incidents as needed. You'll create and regularly review business incidents, ensuring actions taken are accurate and comply with our Service Level Agreements (SLAs). Effective communication with other departments to resolve issues and monitoring product status to engage responsible teams during urgent situations are key aspects of this position. Additionally, you'll control the SLA for incident resolution and escalate unresolved issues appropriately.
The ideal candidate will have a minimum of 1 year of experience in technical support and proficiency in English, Turkish, and Russian. Experience in administration tasks such as network troubleshooting, using developer tools, and log parsing is advantageous. Strong experience with Jira and Confluence is required, along with the ability to multitask and prioritize tasks effectively. Excellent listening and communication skills, both written and verbal, as well as analytical and problem-solving abilities, are essential. Experience with monitoring and alerting services is also desirable.
We offer an annual fixed budget that you can allocate based on your needs and lifestyle, covering areas such as sports, medical insurance, mental health support, home office setup, and language courses. Our work-life benefits include parental support with paid maternity/paternity leave and monthly childcare allowance, over 20 vacation days, unlimited sick leave, and emergency time off. We operate a remote-first setup with full tech support and coworking compensation, and regularly host team events both online and offline. Our learning culture provides internal courses, career development programs, and real growth opportunities.
At GR8 Tech, our culture is built on trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that has your back. Our core values include being fueled by trust, owning your game, accelerating progress, accepting challenges, and being bulletproof. If you're a challenger in spirit and a champion in action, join us and be part of building champion-level success.