Partner Renewal Specialist
The Partner Renewal Specialist at Diligent Corporation is responsible for managing and expanding the renewal portfolio within the company's channel and strategic partner ecosystem. This role involves close collaboration with partners to drive retention, identify growth opportunities, and ensure a seamless renewal experience. Diligent Corporation, headquartered in New York City, is a leading provider of governance, risk, and compliance (GRC) SaaS solutions, serving over 1 million users and 700,000 board members globally.
In this position, the specialist will oversee the end-to-end renewal process for a designated portfolio of partners, aiming to ensure timely renewals and minimize churn. Key responsibilities include building and maintaining strong relationships with partner account managers and decision-makers, accurately tracking and forecasting renewal pipelines, and identifying at-risk renewals early to develop mitigation strategies in collaboration with Partner Success and Sales teams. The role also involves negotiating renewal terms, including multi-year agreements and price adjustments, and collaborating cross-functionally with Sales, Finance, Legal, and Partner Operations to resolve renewal blockers and streamline processes. Additionally, the specialist will analyze partner usage data to inform renewal conversations and identify upsell and expansion opportunities.
Candidates should have 3–5 years of experience in partner renewals, channel sales, or a similar SaaS renewal or account management role, with a proven track record of meeting or exceeding renewal targets and managing complex renewal negotiations. A strong understanding of channel and partner business models, including resellers, distributors, and strategic alliances, is essential. Experience using Salesforce or similar CRM systems to manage pipeline and renewal forecasting is required. Excellent communication and negotiation skills, with the ability to influence at multiple levels of a partner organization, are crucial. The role demands high organizational skills to manage a large book of business across multiple partner segments simultaneously.
Diligent offers a flexible work environment, comprehensive health benefits, generous time-off policies, and wellness programs. The company fosters a culture of creativity and innovation, encouraging employees to explore new ways of working and thinking. Diligent is committed to diversity and inclusion, promoting a diverse team through Employee Resource Groups and providing resources and education to support team development and understanding.
Joining Diligent means becoming part of a global community dedicated to empowering leaders with the technology, insights, and connections needed to drive greater impact and accountability. The company values individuals who embrace change as an opportunity and are committed to continuous learning and growth. Diligent's mission is to help organizations build more successful, equitable, and sustainable operations, making it an ideal environment for professionals seeking to make a meaningful impact.