Partner Success Manager (MSP Per Client) (Spanish Speaking) (Remote)
The Partner Success Manager (MSP Per Client) (Spanish Speaking) at KnowBe4 is a remote role focused on managing relationships with Managed Service Provider (MSP) partners who serve multiple clients. This position is integral to the Partner Success team, ensuring that MSP partners have the necessary support and resources to deliver effective security awareness outcomes to their clients. KnowBe4, a leader in digital workforce security, offers a platform that combines attack simulation, training, and agent security to combat advanced cyber threats.
In this role, the Partner Success Manager will oversee the entire partner journey, from onboarding and training to renewals and growth. Key responsibilities include building and maintaining strong relationships with MSP partners, guiding them through structured onboarding processes, monitoring customer usage and adoption metrics, conducting strategic business reviews, and collaborating with internal teams to resolve complex issues. Additionally, the manager will identify and pursue revenue growth opportunities within the partner portfolio and contribute to process improvements based on partner feedback.
Candidates should have at least two years of experience in customer success, account management, or partner-facing roles, preferably within SaaS, cybersecurity, or technology sectors. A solid understanding of channel partnerships, particularly with resellers, distributors, or MSPs, is essential. Strong relationship-building skills, a results-oriented mindset, and the ability to manage multiple partner relationships simultaneously are crucial. Fluency in Spanish is required to effectively communicate with Spanish-speaking partners.
While specific compensation details are not provided, KnowBe4 offers competitive benefits, including unlimited Paid Time Off (PTO), a 401(k) with company match, and comprehensive health insurance. The company is recognized for its inclusive culture, emphasizing radical transparency, extreme ownership, and continuous professional development. Employees, known as "Knowsters," enjoy a fun and engaging work environment, with daily celebrations and a strong sense of community.
KnowBe4's mission is to empower organizations to manage the human element of cybersecurity risk. The company is committed to diversity, equity, and inclusion, fostering a workplace where employees feel connected to both the mission and each other. With a global presence and a focus on innovation, KnowBe4 provides opportunities for professional growth and development in the rapidly evolving field of cybersecurity.