Payments Operations Analyst
Garner Health is a health technology company dedicated to transforming the U.S. healthcare system by guiding individuals to top-performing doctors through data-driven insights and financial incentives. The Payments Operations Analyst will be an integral member of the Payments team within Claims Operations, reporting directly to the Payments Operations lead. This role focuses on managing and enhancing the processes that ensure timely and accurate member payments, directly impacting the member experience as Garner Health expands its services.
In this position, the analyst will oversee daily payment operations, including weekly payment cycles and funding, ensuring that member payments are accurate and timely. They will serve as the primary point of contact for external payment partners, handling file delivery, funding, error reports, and issue resolution. The role involves investigating payment issues end-to-end, analyzing error reports to identify root causes, and collaborating with internal teams and partners to implement solutions. Additionally, the analyst will support new client and partner launches by setting up payment workflows and confirming the successful processing of live payments. Maintaining and improving reporting systems, trackers, and dashboards to monitor payment operations is also a key responsibility. The analyst will contribute to internal tools, documentation, and process improvements, utilizing automation and AI tools to enhance efficiency and reliability. Proactively identifying and communicating potential risks to relevant stakeholders is essential to prevent issues from affecting members.
Candidates should have 1-4 years of experience in operations, analytics, or a related field; experience in payments, fintech, payroll, benefits, or healthcare operations is advantageous but not mandatory. Proficiency in working with external partners or vendors to troubleshoot and resolve issues is required. An analytical mindset with strong attention to detail is crucial, as is the ability to work with financial data and perform reconciliations using Excel or Google Sheets. Familiarity with file-based integrations, such as SFTP, encryption, or file mapping, is beneficial. Clear and proactive communication skills with both internal teams and external partners are necessary, along with the ability to utilize AI tools to improve work efficiency and accuracy. A high level of ownership and attention to detail, sound judgment, and the ability to deliver operational initiatives under tight deadlines are important. The role requires a methodical problem-solving approach, a commitment to continuous improvement, and the ability to work collaboratively within a mission-driven team. A desire to contribute to meaningful work with measurable outcomes is essential.
The base salary for this position ranges from $65,000 to $78,000 annually. In addition to base compensation, the role offers eligibility for equity incentives and a competitive benefits package, including flexible paid time off, medical, dental, and vision plan options, and a 401(k) plan.
Garner Health fosters a dynamic and mission-driven culture, aiming to fundamentally change the healthcare economy. Employees are encouraged to engage with AI tools as part of their work, holding themselves accountable to outcomes that matter beyond their team's metrics. The company values continuous improvement, individual accountability, and integrity, providing opportunities for personal and professional growth within a collaborative team environment.