Principal Product Manager

Artsy is seeking a Principal Product Manager to lead our customer engagement and retention product team, called Emerald, who are responsible for the full transaction lifecycle - turning purchase moments into long-term engagement through fulfillment, post-purchase experiences, retention, and repeat marketplace participation.

The Emerald team defines how transactional moments become the foundation for trust, loyalty, and long-term engagement. They own a wide range of product surfaces including checkout, shipping, our collector hub, and all touch points associated with the post-purchase experiences. The Emerald team is also the primary driver for Artsy’s peer-to-peer (P2P) marketplace evolution. As the product manager you will help define the incentives, experiences and systems that enable buyers and sellers to transact confidently - balancing marketplace dynamics, operational complexity, and a high-touch, luxury experience.

The way users buy, receive, resell, and re-engage with art fundamentally shapes how they experience Artsy as a marketplace, so this role is ideal for a strategic product leader who can think holistically across the funnel, design for user centric marketplaces, and connect transactional excellence to long-term customer value.

WHAT YOU’LL OWN AT ARTSY

- Full-Funnel Product Strategy
Lead the end-to-end transaction lifecycle, from purchase intent through checkout, fulfillment, post-purchase engagement, re-engagement, and repeat marketplace participation. Design experiences that turn transactions into long-term value, driving conversion, retention, activation, lifetime value, and resale activity.

- Marketplace Growth & Incentives
Shape Artsy’s evolving marketplace model, including traditional gallery sales and emerging peer-to-peer transactions. Build incentives, mechanics, and systems that encourage buyers and sellers to transact confidently - and return.

- Scalable Systems & Operations
Build flexible, scalable systems to support...