Regional Technology Manager - Americas
The Regional Technology Manager (RTM) – Americas is responsible for managing IT operations across the Americas region, delivering high-quality, reliable IT services, while driving the adoption of modern, AI-enabled, and transformation-led technology practices and services. The role ensures that regional IT operations are aligned with the firm’s global technology strategy, with a strong focus on operational excellence, innovation, and continuous improvement.
Key responsibilities include representing the global IT function across the Americas offices, ensuring local IT activities, projects, and investments are aligned with the firm’s global and regional technology strategy, standards, and operating model. The RTM will partner closely with the Regional Technology Director and senior global IT leadership to plan and execute regional initiatives, including technology rollouts, AI enablement, service modernization, and continuous improvement programs tailored to the Americas. Additionally, the RTM will oversee end-to-end IT service delivery across the Americas offices, maintaining consistently high standards of user support and operational reliability.
The ideal candidate will have approximately 8+ years of progressive experience in IT support, IT operations, or service delivery, including demonstrated leadership or management experience. A bachelor's or master's degree in information technology, Computer Science, or a related discipline, or equivalent professional experience, is required. The candidate should have a proven track record of managing IT service delivery in a large, fast-paced, and matrixed organization, with accountability for service quality, user satisfaction, and adherence to service standards. Strong working knowledge of IT service management frameworks (e.g., ITIL), with hands-on experience across incident, problem, and change management processes, is essential.
Clifford Chance US LLP offers a comprehensive benefits and compensation package. The salary range for this role is $180,000 to $200,000. The actual salary will be commensurate with the candidate's qualifications and relevant experience.
Clifford Chance is one of the largest international law firms in the world, with over 30 offices across the globe. The firm strives to exceed the expectations of its clients by providing the highest-quality advice and legal insight, combining global standards with in-depth local expertise. The firm offers a truly international perspective, with a focus on targeted growth led by the needs of core clients across various sectors and geographies.