Sales Systems Analyst – Salesforce Administrator
eClinical Solutions is seeking a Sales Systems Analyst – Salesforce Administrator to oversee the daily administration, configuration, development, and continuous optimization of the company's environment. This role ensures that Salesforce serves as a reliable, scalable, and accurate system of record for the global sales organization. The position is based in Bangalore, Karnataka, India.
In this role, the analyst will perform daily administration tasks such as user setup and deactivation, managing roles, profiles, permission sets, sharing rules, and license management. They will serve as the primary point of contact for Salesforce support requests, triaging, prioritizing, and resolving issues promptly. Additionally, the analyst will manage sandboxes, seasonal Salesforce releases, and change control, testing new functionalities and communicating impacts to users. They will also maintain system documentation, including data dictionaries, configuration details, and process flows.
The analyst will design, build, and maintain solutions, including custom objects and fields, page layouts, validation rules, lightning pages, and flows. They will gather and translate business requirements into technical specifications, delivering solutions through a documented build, test, and deployment process. The analyst will support and enhance integrations between Salesforce and other sales technologies, assist with administration of those tools, and ensure data integrity and accuracy within the CRM through data quality rules, duplicate management, routine audits, and clean-up. They will manage data imports, exports, migrations, and mass updates.
The analyst will create, update, and maintain reports and dashboards that support weekly, monthly, and quarterly sales reporting, pipeline visibility, and forecasting. They will respond to ad hoc reporting and data requests from sales leadership and cross-functional teams. The analyst will monitor system usage and adoption metrics, recommending improvements to maximize the return on sales technology investments. They will partner with Global Sales Operations to identify opportunities to streamline sales processes and automate manual work within Salesforce. The analyst will develop user guides and release notes and deliver training to help the sales team make effective use of Salesforce. They will collaborate with marketing, proposals, and solution consulting teams to align Salesforce processes and data across the go-to-market lifecycle.
Candidates should have a Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent work experience. A minimum of 5 years of hands-on experience administering and configuring is preferred. Experience in a life sciences or other regulated industry is advantageous. A Salesforce Certified Administrator certification is required; Salesforce Platform App Builder and/or Platform Developer I certifications are preferred. Candidates should possess excellent analytical and problem-solving skills, strong communication and interpersonal skills, and the ability to manage multiple and shifting priorities in a fast-paced, global environment. A collaborative approach with a service mindset toward internal customers is essential. Technical skills should include strong knowledge of configuration, including security model, Flows, validation rules, reports, and dashboards; working knowledge of Apex, SOQL, Lightning Web Components, and Salesforce APIs; experience integrating Salesforce with other tools such as Gong and HubSpot; experience with data management tools such as Data Loader; and proficiency with the Microsoft Office suite, particularly Excel.
eClinical Solutions offers a dynamic work environment with opportunities for professional growth and development. The company is committed to leveraging technology to accelerate clinical research and bring life-changing therapies to patients faster. Joining eClinical Solutions provides the chance to make a significant impact in the healthcare industry while advancing your career in a supportive and innovative setting.