Senior Manager, Service Management & Automation

The Senior Manager, Service Management & Automation at eClinical Solutions is responsible for overseeing the IT service management practices and automation initiatives within the Enterprise Technology & Operations (ET&O) division. This role encompasses managing ITIL processes, service performance governance, platform migration, configuration management database (CMDB), and ensuring service data quality. Additionally, the position involves leading the automation backlog, AI agent and robotic process automation (RPA) lifecycle, governance controls, and the automation engineering capability. Reporting to the Vice President of Information Technology and Head of ET&O, this role is based in the eClinical Solutions India office and supports employees globally.