Senior Account Manager

- Who we’re looking for: An experienced Senior Account Manager with strong commercial awareness and a proven ability to partner with customers to grow accounts 🚀

- The challenge: To drive revenue, upsell products and provide key support to our key clients 🌟

- Where you’ll work: We operate a hybrid policy with 2 days per week in the office. This can be either all in Hove or split between our Hove and London offices once per week 🏢

The Tillo Difference

We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.

We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎

JOB SUMMARY

We’re looking for a commercially minded and relationship-driven Senior Account Manager to play a key role in growing and retaining our existing customer base. This is a high-impact position where you’ll own strategic accounts, drive revenue expansion, and help shape long-term partnerships with some of the world’s leading brands.

You’ll sit at the intersection of commercial, product, and technical teams—translating customer needs into actionable opportunities while ensuring a seamless client experience.

WHAT YOU’LL BE RESPONSIBLE FOR

- Own and grow a portfolio of key accounts, with clear targets for retention, expansion, and revenue growth

- Develop and execute strategic account plans aligned to customer goals and business priorities

- Identify and close upsell and cross-sell opportunities, building a strong pipeline within existing accounts

- Build trusted relationships with senior stakeholders, becoming a go-to advisor for your cu...