Solutions Engineer

Title - Solutions Engineer

Reports To - Tobin Bennion

Location - [Draper, UT / Park City, UT or Remote]

About the Role

As a Solutions Engineer at Jump, you’ll sit at the intersection of product, engineering, and go-to-market. Your role is to translate complex customer needs into clear, scalable technical solutions, helping prospects and customers understand how Jump fits into their existing systems and workflows.

You’ll act as a trusted technical advisor throughout the sales and implementation lifecycle: leading discovery, designing integrations, delivering tailored demos, and partnering closely with internal teams to ensure successful outcomes. As Jump continues to scale, you’ll also help shape our pre-sales motion, technical documentation, and product roadmap based on real-world customer feedback.

About You

Technical Discovery & Solution Design

- Lead technical discovery with mid-market and enterprise prospects to understand workflows, constraints, and success criteria

- Design end-to-end solutions spanning integrations, data flows, and system architecture

- Produce clear technical diagrams and solution documentation to align internal and external stakeholders

Pre-Sales & Customer Engagement

- Partner with Sales as the technical lead on complex deals

- Deliver tailored product demos that communicate Jump’s value to technical and non-technical audiences

- Address questions around architecture, security, data models, and integrations

- Own technical components of RFPs, RFIs, and security reviews

Integrations & APIs

- Advise on and support integrations using APIs, webhooks, and third-party systems

- Collaborate with Engineering to validate feasibility, scope custom solutions, and unblock complex implementations

- Guide customers and partners on integration best practices

Proofs of Concept & Implementation Support

- Scope and lead proofs of concept (POCs) for strategic prospects

- Act as an escalation point for complex technica...