Sr. Practice Director, Professional Services
The Sr. Practice Director, Professional Services at Conga is a pivotal leadership role within the North America Professional Services organization. This position is responsible for overseeing the execution and delivery of services, driving operational excellence, ensuring timely customer value realization, and achieving project profitability through scalable service offerings, including implementation and consulting. The role reports directly to the Vice President of Professional Services and is integral to Conga's mission of aligning commercial operations for connected, smarter businesses.
Key responsibilities include leading and managing a team of highly skilled Engagement Managers to deliver high-value solutions. The Sr. Practice Director will build the team, embed best practice processes, manage key customer relationships, oversee execution plans, and plan efficient resource allocation to deliver value for all clients. The role also involves acting as a facilitator, coach, and advisor, bringing strategic vision, fostering a culture of innovation, and demonstrating inspiring leadership to motivate teams to exceed expectations and deliver exceptional customer value.
The ideal candidate will have expertise in delivering SaaS services across diverse customer sizes and industries, with a proven track record of exceeding customer satisfaction and profitability targets. Experience in utilizing a consultative approach to deliver high-value SaaS solutions aligned with customer programs is essential. The candidate should have led and motivated a services delivery team comprising engagement or project managers, be comfortable with a matrixed resource structure, and have consistently delivered customer solutions that drive value while achieving project financial goals. Strong leadership, mentoring, and employee development skills are required, along with the ability to resolve customer, resource, scope, and budget challenges and influence customers to make optimal decisions for successful outcomes.
Conga offers a competitive compensation package, including a base salary range of $199,110 to $338,490 USD, with a variable incentive pay component. The company provides flexible work options and a full range of benefits, including medical and dental insurance.
Conga fosters a vibrant culture grounded in the Conga Way, a framework reflecting the company's values and driving everything from hiring to decision-making. This approach creates an environment where colleagues can thrive, innovate, and support growth through individual and team development, ensuring every voice is heard.