Staff Program Manager, Trust & Safety
Mozilla is seeking a Staff Program Manager for its Trust & Safety team, a pivotal role dedicated to ensuring the safety, privacy, and agency of users across Mozilla's diverse product portfolio. This team collaborates closely with product, engineering, legal, and policy departments to proactively identify and mitigate risks, fostering a secure and trustworthy user experience. As a non-profit-backed technology company, Mozilla is committed to building an internet that prioritizes people over profit, with over 225 million users worldwide.
In this role, the Staff Program Manager will design and implement safety and compliance initiatives, including policy development, content moderation, and regulatory compliance. The position involves managing key Trust & Safety programs, collaborating with cross-functional teams to identify and mitigate risks, and applying data-driven frameworks to assess program effectiveness. Staying informed about industry best practices and emerging risks associated with new technologies is also essential.
Candidates should have over five years of experience in Trust & Safety operations or related fields, with familiarity in content moderation ecosystems and policy implementation standards. Strong analytical, problem-solving, and decision-making skills are required, along with excellent written and verbal communication abilities. The role demands the capacity to work independently and collaboratively, adapt to new problem spaces, and manage a wide range of Trust & Safety projects in a dynamic environment.
Mozilla offers a comprehensive benefits package, including generous performance-based bonuses, rich medical, dental, and vision coverage, and substantial retirement contributions with immediate vesting. Employees enjoy quarterly wellness days, country-specific holidays, a home office stipend, and annual professional development budgets. Additional perks include paid parental leave, an employee referral bonus program, and other benefits such as life insurance, disability coverage, and employee assistance programs, varying by country.
Joining Mozilla means becoming part of a mission-driven organization dedicated to building a better internet. Employees are encouraged to make a difference in the lives of web users worldwide, contributing to a culture of safety by design. The company values diversity, equity, inclusion, and belonging, fostering an environment where all employees can thrive.