Strategic Account Manager - Japan
As a Strategic Account Manager at Lighthouse, you will play a pivotal role in ensuring client success by delivering exceptional service and fostering long-term relationships. Lighthouse is a leading AI platform in the hospitality industry, transforming extensive hotel data into actionable intelligence that drives revenue growth. With substantial Series C funding and a rapidly expanding team, Lighthouse is at the forefront of revolutionizing commercial strategies for hoteliers worldwide.
In this role, you will lead strategic account planning, manage renewals and upselling processes, and conduct regular business reviews and health checks. Your responsibilities include delivering training sessions, communicating new product features, and collaborating with Business Development Managers to minimize client churn and drive growth. Additionally, you will interface with internal teams to resolve client issues, identify expansion opportunities, and maintain accurate CRM records.
The ideal candidate will have proven experience in revenue management, marketing, sales, or service delivery within the hotel industry. Strong communication skills, particularly with C-level stakeholders, and fluency in English and Japanese are highly valued. A deep understanding of hotel industry structures, proficiency in tools like Excel and Salesforce, and experience with hotel systems such as PMS, CRS, or RMS are advantageous. The role requires a self-motivated, team-oriented individual with strong analytical and problem-solving abilities.
Lighthouse offers flexible time off, career development opportunities through workshops and training, and the chance to impact products used by over 85,000 users worldwide. Employees can also benefit from referral bonuses for bringing in new talent.
Joining Lighthouse means becoming part of a collaborative and innovative community dedicated to transforming the hospitality sector. The company values meaningful work, continuous growth, and elevating each other, providing a dynamic environment for professional advancement.