Strategy & Operations, Case Qualification
ABOUT FINCH
Our mission is to make justice radically more accessible to every American household.
We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between.
Since launching in April 2025, we’ve raised a $20M Series A backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms across the country.
Explore life at Finch for more.
WHAT YOU’LL DO
You’ll own the systems that get cases into Finch quickly, reliably, and at a sustainable cost. That means improving both ingestion – the transfer of matters from law firms into Finch – and intake, where prospective clients are contacted, qualified, and retained.
- Make the work visible. Establish baselines and live reporting for ingestion speed, cost per case, intake answer rates, and conversion. Explain what changed and why in weekly updates.
- Speed up ingestion. Build toward having every matter ingested within 12 hours, with clear pipeline ownership and a process for acting on every incoming request.
- Improve intake economics. Reduce cost per retained wanted case—a case that meets our acceptance criteria—for National Advocates. Protect answer rates, conversion, speed to first contact, and case quality as you do.
- Build and ship. Question assumptions, test fixes, and build useful workflows, tools, or automations yourself. Scope larger changes with engineering and deliver improvements each week, making thoughtful tradeoffs between automation, manual processes, and outsourced support.
- Fix the handoffs. Find and resolve gaps between...