Strategy & Operations, Client Experience
ABOUT FINCH
Our mission is to make justice radically more accessible to every American household.
We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between.
Since launching in April 2025, we’ve raised a $20M Series A backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms across the country.
Explore life at Finch for more.
WHAT YOU’LL DO
You’ll own the work that turns a better client experience into stronger reviews and referrals. You’ll work across case managers, operations, engineering, and attorneys to find friction and ship fixes.
- Listen directly to clients and frontline teams to understand where the experience breaks down and why.
- Define the metrics that help us understand and improve client experience, with Google reviews and direct client referrals as key outcomes.
- Break problems down from first principles, question assumptions, run focused operational tests, and read the results honestly.
- Turn successful tests into repeatable processes across National Advocates. Own adoption and iteration, then make the improvements work reliably without depending on you.
- Scope larger product improvements with engineering and build smaller tools, workflows, and prototypes yourself, starting with our AI client assistant.
- Track reviews and referrals, explain what is driving changes, and use that evidence to set the next priorities.
- Build trust across teams and drive implementation through people you don’t manage.
WHAT WILL MAKE YOU SUCCESSFUL
YOU’LL LIKELY...