Supplier Success Professional (B2B Customer Support)

The Supplier Success Professional (Customer Support) at Avetta serves as the primary point of contact for all customers, playing a crucial role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors. This position is integral to ensuring a seamless onboarding and service experience for Avetta's diverse clientele.

Key responsibilities include providing professional support to customers via phone, email, and chat; assisting end-users in navigating the Avetta Cloud Application; verifying technical documents submitted by end-users; resolving complex issues with a focus on customer experience; and accurately recording interactions in Service Cloud (SFDC). The role also involves supporting and explaining customer billing and subscription terms, as well as collaborating with internal departments to address customer needs.

Ideal candidates should possess excellent written and oral communication skills, a working knowledge of Windows-based PC applications, and an affinity for learning online software systems. Interpersonal skills, problem analysis and solving abilities, attention to detail, adaptability, self-motivation, and stress tolerance are essential. While call center experience is a plus, it is not mandatory. The ability to learn and apply new information or skills is highly valued.

The position offers a hybrid work schedule, with in-office work from Tuesday to Thursday and remote work on Monday and Friday, following an initial 4-8 week in-office training period. The pay rate is $16.00 per hour USD. Avetta fosters a collaborative and supportive company culture, emphasizing teamwork and continuous improvement, providing employees with opportunities for professional growth and development.