Support Analyst
OneTrust is seeking a Support Analyst to join our professional services team in Bengaluru, India. In this role, you will provide ongoing product support, troubleshooting, and pragmatic solutions for complex and critical issues faced by our customers. This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting abilities, and a solid understanding of the OneTrust platform and related technologies.
As a Support Analyst, you will take ownership of support cases from the Level 2 or 3 support queue, working directly with customers to troubleshoot and resolve issues. You will manage a varied workload of customer support cases, keeping customers regularly updated on progress. Collaboration across OneTrust teams, including product and engineering, will be essential to identify root causes and provide effective solutions. Additionally, you will develop and maintain deep knowledge of specific areas of the OneTrust platform by attending office hours and completing regular release training.
The ideal candidate will possess a degree or higher education qualification, or 1–5 years of experience in a similar role. Demonstrated experience with the OneTrust Privacy platform or relevant technical skills, such as web/mobile development stack (HTML, CSS, JavaScript, React), and APIs/integrations, is required. The ability to learn rapidly, complex analytical problem-solving skills, and highly developed written and verbal communication skills are essential. A flexible attitude and willingness to work alternative shift patterns, including late shifts (US timings) and weekends, are also necessary.
OneTrust offers comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, and company-paid privacy certification exam fees. Specific benefits may differ by country; for more information, please talk to your recruiter or visit
Joining OneTrust means becoming part of a diverse and inclusive team committed to enabling innovation through the responsible use of data and AI. We provide meaningful opportunities to collaborate and celebrate in person, encouraging an office-first culture with three days a week in the office for most roles. Your growth is part of our mission, and we aim to give you the power to embark on the next phase of your unique career.