Team Captain - Customer Support (Legal background preferred)

The Team Captain - Customer Support role at Avetta involves leading a dedicated team within the Customer Support department, focusing on delivering exceptional service to clients and suppliers. Avetta is a global leader in supply chain risk management, connecting organizations with qualified suppliers to ensure safety and compliance across industries.

In this position, the Team Captain is responsible for overseeing daily operations, managing team performance, and ensuring that customer inquiries are addressed promptly and effectively. The role includes monitoring service metrics, implementing process improvements, and collaborating with other departments to enhance the overall customer experience.

Candidates should possess strong leadership skills, excellent communication abilities, and a background in customer support. A legal background is preferred, as it will aid in understanding compliance requirements and providing accurate information to clients. Experience in managing teams and a commitment to delivering high-quality service are essential.

Avetta offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development. Employees are encouraged to grow within the company, with clear pathways for advancement and a supportive work environment.

Joining Avetta means becoming part of a dynamic team dedicated to improving safety and compliance in global supply chains. The company values innovation, collaboration, and the professional growth of its employees, making it an excellent place to build a career.