Tech Support (Fluent in German) (Position located in Berlin, Germany)
KnowBe4, a leader in digital workforce security, is seeking a Tech Support Specialist fluent in German to join their Berlin team. The company provides a platform for security awareness training, enterprise customer awareness programs, and related modules, aiming to empower organizations to make smarter security decisions daily.
In this role, the Tech Support Specialist will serve as the first point of contact for customer support, addressing a wide range of product-related issues and inquiries. Responsibilities include assisting in the implementation and configuration of KnowBe4 products, collaborating with the Product team to provide customer feedback for product enhancement, and managing the ticketing queue to ensure timely resolution of reports and requests. The specialist will also conduct technical walkthroughs and webinars of KnowBe4's products and work closely with the Customer Success Management (CSM) team to swiftly resolve customer issues.
Candidates should have at least one year of experience in a similar or related position, with a preference for those holding a two-year degree. Familiarity with standard concepts, practices, and procedures within the IT Security field is essential, as is proficiency in German. Strong verbal and written communication skills, excellent time management, and the ability to work with minimal supervision are also required. Experience with firewall and email protocols is preferred.
KnowBe4 offers a comprehensive benefits package, including company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses. The work environment is modern, high-tech, and designed to be both productive and enjoyable. For more details about the benefits in each office location, please visit the company's careers page.
Joining KnowBe4 means becoming part of a company that values radical transparency, extreme ownership, and continuous professional development. The Berlin office fosters a welcoming workplace that encourages all employees to be themselves, with regular team activities and a no-door policy that promotes open communication. Opportunities for internal promotions and career development resources are available, making it an ideal environment for those looking to grow within the cybersecurity industry.