Technical Product Manager
The Technical Product Manager at GHX will play a pivotal role in bridging the gap between engineering teams, customers, and business stakeholders. This individual will be instrumental in driving product delivery that aligns with customer needs and strategic business objectives. The role requires a deep understanding of GHX products and the customer journey across supported ERP systems. As a key link between engineering, customers, and business teams, the Technical Product Manager will collaborate closely with Product Owners, Product Managers, and end users to translate complex business requirements into actionable tasks for engineering.
Key responsibilities include assessing ERP opportunities and customer needs to build business cases and product roadmaps. The Technical Product Manager will convert business needs and customer feedback on ERP integrations into clear product requirements, broken down into releases, epics, and user stories. They will write user persona scenarios that illustrate B2B market problems and justify why a requirement is needed. Working with engineering and cross-functional teams, they will align on scope, effort estimates, and release timelines. The role also involves exploring integration options with various ERP and MMIS systems, partnering with internal teams and external ERP business partners to deliver an optimal customer experience between GHX products and ERP platforms. Regular checkpoints with development, customers, and business stakeholders will ensure timely, high-quality integration delivery. Identifying and communicating risks and issues, and proposing mitigation plans, are also key aspects of the role. Staying current with industry trends, ERP platform changes, and best practices in integration design and architecture is essential. The Technical Product Manager will support business and customer success teams with product expertise and technical guidance, define and track KPIs to measure integration effectiveness, user adoption, and customer satisfaction, and collaborate with other Technical Product Managers overseeing ERP integrations to share knowledge, align roadmaps, and prioritize work for engineering.
The ideal candidate will have over 5 years of professional experience with technical products, preferably with a B2B integrations background. Experience in ERP integration or B2B integrations is mandatory. The candidate should be self-directed, with strong initiative and organizational skills, and possess sound technical product management skills with a customer-focused mindset. A Bachelor's degree in a related discipline, or an equivalent combination of education and experience, is required. The candidate should have proven ability to work collaboratively across multiple business and technical functions and hold certifications in relevant product management and Agile methodologies.
GHX offers a competitive compensation package, including benefits and perks designed to support the well-being and professional growth of its employees. While specific details are not provided, GHX is committed to providing a comprehensive benefits package that aligns with industry standards.
GHX is a software-as-a-service company that reduces the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care. Founded in 2000, GHX has built the GHX Global Network, the world's largest community of healthcare trading partners, connecting supply chain, finance, and clinical professionals with their suppliers. GHX's cloud-based technology makes it easier for customers to drive costs out of the healthcare supply chain. Since 2010, GHX has saved the healthcare industry over $5 billion. Today, GHX is expanding its solutions to further enhance data management and allow integration of clinical and business systems. The company is headquartered in Denver, Colorado, and operates in the United States, Canada, and Europe, employing more than 1,000 people worldwide.