Technical Service Engineer (Greater China Region)

The Technical Service Engineer (Greater China Region) at Appier is a pivotal role within the technical solutions team, supporting the company’s AI-driven marketing technology products. Appier is a leading company in the field of artificial intelligence, providing innovative solutions to enterprises across Asia and globally. This position focuses on serving enterprise clients in the Greater China Region, working both independently and collaboratively across engineering, product, and customer support teams.

Key responsibilities include managing post-sales technical service and support, troubleshooting technical issues, and acting as a technical bridge between clients and Appier's internal product and engineering teams. The role involves handling client queries, solving integration challenges, monitoring the smooth functioning of deployed solutions, and ensuring customer satisfaction in the use of Appier’s AI marketing platform.

Ideal candidates should have a bachelor’s degree or above in Computer Science, Engineering, or a related discipline. Required skills include strong technical troubleshooting ability, familiarity with web technologies and APIs, and effective communication in both English and Mandarin. Experience in client-facing roles, ideally within the digital advertising, SaaS, or marketing technology industry, is highly valued. Additional capabilities such as problem-solving, adaptability, and cross-team collaboration are important.

Appier offers competitive compensation packages along with comprehensive benefits such as health insurance, paid leave, and employee wellness programs. Employees have access to ongoing learning and professional development, as well as the possibility to grow into senior technical or cross-functional positions as the company expands in the region.