Technical Support Lead

The Technical Support Lead at Clifford Chance plays a pivotal role in delivering high-quality IT services to colleagues, particularly focusing on partners and senior business professionals within the Warsaw office. This senior position requires a proactive individual with a strong background in IT client-facing support and a clear understanding of the legal sector, enabling effective analysis and resolution of technical needs specific to lawyers. The role involves providing advanced technical support and expert guidance within the user community, serving as a bridge between 2nd and 3rd-line support teams, and coordinating service improvement initiatives by proactively identifying and addressing gaps. A solid operational background and a keen eye for recognizing and implementing improvements are essential, along with a passion for outstanding customer service. The position is based in the Warsaw office and requires participation in a shift rotation and on-call support outside business hours.