Technical Support Specialist
As a Technical Support Specialist at Braze, you will be a vital member of our Global Customer Support organization, serving as a trusted product expert and primary point of contact for inbound questions. You will own complex technical cases, diagnose and resolve issues, answer product-related inquiries, and provide best practice guidance to ensure a fast, accurate, and exceptional customer experience.
Your key responsibilities will include managing customer inquiries end-to-end, including how-to questions, technical break-fix issues, integration and configuration assistance, and best practice recommendations. You will collaborate effectively with cross-functional teams such as Customer Success, Account Managers, Product, and Engineering to deliver seamless customer experiences. Additionally, you will proactively identify opportunities to enhance customer satisfaction and drive product adoption.
The ideal candidate will have 2–3 years of experience supporting technical products, preferably in SaaS or mobile application environments. A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience is required. Proficiency with case management tools like Salesforce or Zendesk, hands-on experience with HTML, CSS, APIs, and/or SQL, and strong written and verbal communication skills in English are essential. Proficiency in Korean is a significant plus.
Braze offers competitive compensation that may include equity, retirement and employee stock purchase plans, flexible paid time off, comprehensive benefit plans covering medical, dental, vision, life, and disability, family services including fertility benefits and equal paid parental leave, and professional development supported by formal career pathing, learning platforms, and a yearly learning stipend. The company fosters a collaborative, transparent, and fun culture recognized as a Great Place to Work®.
Braze is the leading customer engagement platform that empowers brands to be absolutely engaging. The company allows marketers to collect and act on any amount of data from any source, enabling real-time, cross-channel customer engagement. Braze is certified as a Great Place to Work® in multiple countries and has been recognized in various best workplace categories. The company has offices worldwide, including in New York City, Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney, and Tokyo, as well as employees in nearly 50 remote locations.