VP, Business Operations - D2C
The Vice President, Business Operations is responsible for the strategic, financial, and analytical backbone of Sony Music’s direct-to-consumer (D2C) business. This role oversees forecasting, financial planning, analytics, governance, and operational strategy across the global D2C platform, ensuring the organization scales efficiently and delivers profitable growth. Working closely with senior leadership, the VP drives operational rigor across budgeting, performance tracking, and strategic planning while enabling data-driven decision-making across the business. The role also leads cross-functional initiatives that support the continued expansion of Sony Music’s D2C capabilities, including new business opportunities, international expansion, operational transformation, and the development of new commerce platforms and fan experiences.
Key responsibilities include leading the forecasting and analytics function by developing predictive models for demand planning, campaign performance, and inventory forecasting. The VP will develop reporting tools and dashboards that provide real-time insights into sales performance, inventory levels, and customer behavior. Translating transactional and operational data into actionable insights to inform commercial strategy and operational planning is essential. Establishing governance frameworks, operational processes, and planning cadences to support global coordination across labels, territories, and internal teams is also a critical aspect of the role. Additionally, the VP will drive cross-functional initiatives to improve operational efficiency, business scalability, and organizational alignment, while partnering closely with Finance, Business & Legal Affairs, and Technology teams to ensure financial integrity, compliance, and system integration. Leading strategic initiatives that support the growth of Sony Music’s D2C ecosystem, including new store concepts, business models, and consumer commerce opportunities, and identifying and evaluating new business opportunities, partnerships, and innovation initiatives that expand Sony Music’s direct-to-fan capabilities are also key responsibilities. Serving as a core member of the Sony Music D2C leadership team, shaping long-term strategy, and supporting the continued evolution of the platform is expected.
The ideal candidate will have over 15 years of experience in business operations, strategy, finance, or analytics within global consumer, technology, or media organizations, with experience in creative industries. A strong financial and analytical background with experience managing complex business planning processes is required. Deep experience in building forecasting models and using data to drive operational and commercial decision-making is essential. A track record of leading cross-functional initiatives in fast-growing digital or e-commerce businesses is highly desirable. Excellent communication skills and executive presence, with the ability to influence senior stakeholders, are also necessary.
Sony Music offers an inclusive, collaborative, and global community where employees have the opportunity to channel their passion every day. The company provides a modern office environment designed to foster productivity, creativity, and teamwork, empowering employees to bring their best. An attractive and comprehensive benefits package is offered, including medical, dental, vision, life, and disability coverage, as well as 401(k) with employer matching. Voluntary benefits such as company-paid identity theft protection, resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized backup child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans are also available. Investment in professional growth and development enables employees to thrive in a vibrant community. The company provides the space to accelerate progress, positively disrupt, and create what happens next, along with time off for a winter recess.
Sony Music Entertainment is a global music company dedicated to fostering a diverse and inclusive workplace. The company is committed to providing equal employment opportunities for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law. The anticipated annual base salary for this position ranges from $200,000 to $255,000 USD, depending on various factors such as the qualifications of the individual applicant, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.