Account Executive Sr | Customer Success
The Senior Account Executive in Customer Success at Hotmart plays a strategic role in maximizing client revenue by ensuring retention, expansion, and contract evolution through structured negotiations and continuous value generation. This position is integral to the Customer Success team, focusing on building and maintaining strong relationships with clients to drive mutual growth and satisfaction.
Key responsibilities include conducting negotiations with existing clients to focus on retention, renewal, and revenue expansion. The role involves identifying and implementing strategies to mitigate churn risks, recognizing opportunities for upselling and cross-selling by aligning new solutions with client needs, and leading commercial discussions with senior stakeholders to ensure value alignment and partnership continuity. Collaboration with the Customer Success team is essential to understand client context, engagement, and account health, supporting negotiations and structuring commercial proposals through to closure. Additionally, the role requires proactive monitoring and management of performance indicators such as retention, expansion, and churn.
Candidates should have prior experience in sales roles such as Account Executive or similar positions, with a strong focus on negotiation. Experience in contract renewals, upselling, and client retention is essential, along with the ability to negotiate with multiple stakeholders, including senior levels. A consistent track record of meeting commercial targets related to revenue, expansion, and retention is required. The role demands the capability to handle complex negotiations that balance client and business interests, as well as experience in dynamic environments like technology, SaaS, or recurring services.
Hotmart offers a comprehensive benefits package, including national health and dental coverage at no cost to employees, with co-participation for spouses and dependents. Employees receive meal and food vouchers, flexible benefits that can be allocated to various needs, private pension plans, transportation vouchers, life insurance, and access to Wellhub. Additional perks include childcare assistance for children up to five years old, an education budget for personal development, online language learning incentives, extended maternity and paternity leave, access to online health professionals, annual profit-sharing, and a 30% salary bonus upon completing the vacation period.
Joining Hotmart means becoming part of a team dedicated to transforming lives on a global scale. The company fosters a culture of continuous learning and growth, providing opportunities for professional development and career advancement. Employees are encouraged to contribute to innovative projects and collaborate with diverse teams, making a meaningful impact in the digital product market.