Sr Business Analyst - Customer Success Ops
The Senior Business Analyst - Customer Success Operations at Hotmart plays a pivotal role in enhancing the efficiency and effectiveness of the Customer Success (CS) team. Hotmart is a global technology company at the forefront of the Creator Economy, offering a comprehensive ecosystem of secure and integrated solutions for individuals looking to create, sell, and scale digital and physical businesses.
In this role, the analyst acts as a strategic partner to the CS department, translating business needs into data-driven analyses. Responsibilities include extracting, processing, and analyzing data to ensure quality and consistency, developing and optimizing complex SQL queries to generate actionable insights, and creating dashboards and management reports to monitor key performance indicators. Additionally, the analyst identifies opportunities for process improvement through exploratory analyses and supports the development of metrics, KPIs, and analytical models.
Candidates should have solid experience as a Business Analyst or in related fields with a strong focus on data analysis and automation. Advanced proficiency in SQL, including complex query creation, performance optimization, and data modeling, is essential. Experience with data analysis and generating actionable insights, as well as familiarity with data visualization tools like Power BI or Tableau, is required. Strong analytical skills, structured problem-solving abilities, and effective communication skills to translate data into understandable narratives for the business are also important.
Hotmart offers a range of benefits, including national health and dental plans at no cost to employees, meal and flexible benefits cards, private pension plans, transportation vouchers, life insurance, wellness programs, childcare assistance, educational budgets, language learning incentives, extended maternity and paternity leave, access to online health professionals, annual profit-sharing, and a vacation bonus.
Joining Hotmart means becoming part of a team dedicated to transforming lives on a global scale. The company fosters a culture of continuous learning, collaboration, and innovation, providing ample opportunities for professional growth and development.